Archive for air conditioner

Oct
21

Sanford Kramer Customer Review #2

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It’s time to share another Sanford Kramer Customer Review. Enjoy!

Dear Mr. Kramer,

Recently, I had the misfortune of having to replace both heating and cooling zones in my nine year old home. However, I had the good fortune of finding your reputable company via a friend’s recommendation.

Some time ago, I had contacted your company for a minor problem with our downstairs humidifier. I was quite impressed with that experience, which led me to call on your company when my second level heat pump failed. There were several individuals from your company who left such a positive impression from EVERY customer service representative to the comfort advisor, to the five technicians who worked in my home. The technicians expertly installed the new Trane heat pump quickly and efficiently, leaving no trace of dirt behind! Six months later, my downstairs furnace and air conditioner failed. Once again, I relied upon Sanford Kramer’s expert team, and they did not let me down. The installation team expertly installed my new furnace, which was quite a job. They had to cut out drywall and install new PVC piping with incredibly small room within which to work. All the work was completed over the course of two full days, and, amazingly, one of the technicians performed the repairs while suffering from flu-like symptoms!

Since my new Trane equipment has been installed, I have had minor issues, and each time your technicians have made a service call, they have been exceedingly professional, caring, patient, and attentive. I am amazed by their expansive knowledge and dedication. You are truly fortunate to have these technicians on your team. With the holidays approaching, I hope that all aforementioned individuals will receive recognition for their accomplishments. It is so difficult to find honesty and integrity when it comes to home maintenance and repair, but Sanford Kramer epitomizes both concepts. Thank you for your commitment to hiring such class acts, and I wish you and your entire team a wonderful holiday season.

Sincerely,

Sheryl H.
Potomac, MD

We are so proud of all of the employees that worked together to make your home maintenance projects run smoothly, Sheryl, and we appreciate the feedback.

Jul
28

Happy Customer Letter #1

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I thought it would be nice to share, in a series of blog posts, some of the comments we receive here at Sanford Kramer through the Email Us and Satisfaction Survey functions on our website. This one comes from Gary in Annapolis, Maryland:

I thought you would want to know, I had the truck with the duck out to my house a couple weeks ago. The air conditioner was spitting out water on the floor, and although I thought I knew why, wasn’t about to try to mess with it myself and blow up the house. Our baby is 11 months old and I didn’t want her to be without air conditioning, either.

I found you listed online through Google, I called at about 8am, and [the Sanford Kramer technician (name removed for privacy)] was out to the house within a couple of hours. He was polite and cheerful, explained what went wrong (I was right about it being a blocked condensation line, but I wouldn’t have been able to fix it anyway), and he answered all my questions. He installed an EZ trap that fixed the current problem and also will make it easier to prevent a recurrence.

I just wanted to give you feedback that the whole experience was very positive. The girl who answered the phone told me when to expect someone at the house, and [the technician] did a great job. I thought you should know that, and I appreciated the service. I don’t hope to have trucks out to the house often, but I know where to call next time I need something.

Hope all is well!

Gary L.
Annapolis, MD

Well, Gary, we’re always happy to help, and we were glad we could keep your baby daughter cool! Thanks for the feedback!

Jul
24

When to Service, When to Replace

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Agony is being told that a major household appliance is broken beyond repair. The job you thought might set you back $100 or so is going to cost many hundreds or even thousands.
“Can’t you just fix it?” is the plaintive wail we hear from homeowners in this situation. Sometimes we can, but often we can’t. Or we can, but it’s not in the homeowner’s best interest to do so. As with radios, TVs, VCRs and shoes, the cost of a major repair for many home fixtures and appliances is creeping ever closer to the cost of replacement.
Here are some things to consider in deciding whether repair or replacement might be the better option.
Furnace/Heat Pump/Boiler. These are the most costly systems to replace, so naturally you want to get as many years of use out of this equipment as you possibly can. The best way to do this is to make sure you have your system professionally serviced as least once a year. Many heating and cooling contractors offer service agreements that assure routine inspection and cleaning at least. Prices usually are a real bargain considering that a new home heating, ventilating and cooling (HVAC) system will cost many thousands.
Myriad repairs can be made on HVAC systems to keep them running for decades. Yet when a boiler section cracks, there’s little that can be done except replace the entire unit. Likewise, central air conditioners and heat pumps have two major components – the indoor evaporator coil and the outdoor condensing unit (compressor) – that when they fail, cannot readily be fixed.
When one needs to be replaced, it is best to replace the other with a compatible unit. Unmatched evaporator coils and condensers usually will operate together for a time, but with a steep penalty in performance, energy usage and premature system failure. So even though it entails higher initial cost, replacing both components at once is the smart thing to do in the long run. Unfortunately, studies have shown that about half the time, people opt for the cheaper but shortsighted single unit replacement.
While HVAC systems ought to last for decades, it’s not necessarily a bargain to keep them running that long. Tremendous strides have been made in energy efficiency in recent years, leading to quick cost paybacks from lower energy bills, The United Homeowners Association (UHA) is a Washington-based consumer organization that offers the following advice:
“If your furnace is over 15 years of age, it’s probably time to boot it out the door…If your furnace’s efficiency comes in somewhere in between 50-75%, you ought to begin investigating rebate offers for buying a high-efficiency new furnace.”
This is not a contractor talking. This advice comes from an organization dedicated to protecting consumer interests. UHA can be reached at 1511 K Street NW, Suite 345, Washington, DC 20005. Membership cost $18 a year.
Water heater. Industry statistics show that the average water heater lasts 12 years. With regular maintenance and routine repairs, some keep operating two or three times as long. As with HVAC systems, however, it’s not always to your advantage to hang on to older units. Modern high-efficiency water heaters often can pay for themselves in energy savings within 3-5 years.
Almost all components on a water heater can be fixed or replaced except for the tank. Once the tank rusts through, there is no way to rescue the water heater. Replacement is the only solution.
Water heaters come with internal sacrificial anode rods to protect against rusting. An anode’s sole purpose is to corrode away so the steel of the tank can’t. Replacing the anodes every 3-4 years (more frequently if water is softened) will add considerably to the life of a water heater.
Another main cause of failure is overheating from sediment build-up inside the tank. Ask your plumber to inspect the anodes and sediment periodically. Sometimes this can be done as part of an annual service agreement.
Some plumbing firms also offer extended water heater warranties lasting 10 years or even a lifetime. If you plan to live in your home for quite some time, these warranties may be worth looking into.
Dishwasher. Automatic dishwashers are another appliance that should last a decade or more – though here, too, you often can save money by buying a newer energy-efficiency unit.
Brand new units can be bought for $400-$600, while repairs of various operating mechanisms typically run $150 and up. If your dishwasher is getting near the 10 year mark, a major repair may be a signal that other components are also on their last legs. It won’t take many service calls to pay for a brand new unit.
Disposal. Stoppages and minor malfunctions are worth repairing. But if the motor goes out, or the blades break, you are better off replacing the entire unit. Especially so if you deal with a plumbing company that warrants the product for 5-10 years or even longer.
Toilets. Unless you crack the porcelain, a toilet can easily last a lifetime. What will wear out are the flushing mechanisms comprised of moving parts. Leakage may occur from the wax ring seal by the floor, but that can be fixed short of replacement.
Toilets commonly get replaced for reasons other than malfunction. Water conservation is one. Modern toilets operate with 1.6 gallons per flush or less, compared with 3.5 gallons for older standard models. (A few 5-gal. and 7.5-gal. flush versions from many decades ago also are still in operation here and there.) Depending on water rates, sometimes you can save money by replacing a toilet.
Styling and quieter flushing are two other reasons to replace. This is a matter of homeowner choice more than necessity.
Faucets. Leaking faucets can be repaired by replacing a cartridge, washer or other internal component. Tarnishes and nicks are harder to fix.
Good faucets will give at least 5 and often 10 or more years of trouble-free operation. Plumbers can keep them operating almost indefinitely, but here too most people would rather pay a few more bucks for a replacement that offers better styling and convenience.
Decades ago plumbers repaired more faucets than they replaced. For most companies the opposite now holds true.