I’m excited to share another customer letter that we received, which will be the 8th posted on this blog. If you’re wondering why you don’t recall seeing Customer Review #7, it’s because it was listed under a different name (but was a review nonetheless). You can read the post here, and you can find it in the “Collection of Sanford Kramer Inc. Customer Reviews.”
But back to #8, which will also be included in the Collection:
Dear Mr. Kramer:
I am writing you this letter of commendation to one of your employees, a certain service technician named Erik, who, on the windy night of February 25, 2010, came by my residence within two hours of my emergency call to your office, and set up the means to replace a discomboomerated water heater that was leaking and causing a minor flood to the family room.
He shut down the leak and left after cogently explaining the situation. The following morning, he came by the residence at about noon with a replacement and completed the work in a timely manner.
What really impressed me about Erik’s professionalism was:
1) A truly high sense of customer service coupled with professionalism (which, in this day and age, is about as rare as hen’s teeth),
2) A truly high level of technical expertise and lastly
3) A didactic ability to explain to the technical sources of the problem and a long term solution in simple lay English.
Erik is truly an asset to your company. I thought you should know of this.
Very truly yours,
Frederick County, MD