It’s time to share another Sanford Kramer Customer Review. Enjoy!
Dear Mr. Kramer,
Recently, I had the misfortune of having to replace both heating and cooling zones in my nine year old home. However, I had the good fortune of finding your reputable company via a friend’s recommendation.
Some time ago, I had contacted your company for a minor problem with our downstairs humidifier. I was quite impressed with that experience, which led me to call on your company when my second level heat pump failed. There were several individuals from your company who left such a positive impression from EVERY customer service representative to the comfort advisor, to the five technicians who worked in my home. The technicians expertly installed the new Trane heat pump quickly and efficiently, leaving no trace of dirt behind! Six months later, my downstairs furnace and air conditioner failed. Once again, I relied upon Sanford Kramer’s expert team, and they did not let me down. The installation team expertly installed my new furnace, which was quite a job. They had to cut out drywall and install new PVC piping with incredibly small room within which to work. All the work was completed over the course of two full days, and, amazingly, one of the technicians performed the repairs while suffering from flu-like symptoms!
Since my new Trane equipment has been installed, I have had minor issues, and each time your technicians have made a service call, they have been exceedingly professional, caring, patient, and attentive. I am amazed by their expansive knowledge and dedication. You are truly fortunate to have these technicians on your team. With the holidays approaching, I hope that all aforementioned individuals will receive recognition for their accomplishments. It is so difficult to find honesty and integrity when it comes to home maintenance and repair, but Sanford Kramer epitomizes both concepts. Thank you for your commitment to hiring such class acts, and I wish you and your entire team a wonderful holiday season.
We are so proud of all of the employees that worked together to make your home maintenance projects run smoothly, Sheryl, and we appreciate the feedback.