I thought it would be nice to share, in a series of blog posts, some of the comments we receive here at Sanford Kramer through the Email Us and Satisfaction Survey functions on our website. This one comes from Gary in Annapolis, Maryland:
I thought you would want to know, I had the truck with the duck out to my house a couple weeks ago. The air conditioner was spitting out water on the floor, and although I thought I knew why, wasn’t about to try to mess with it myself and blow up the house. Our baby is 11 months old and I didn’t want her to be without air conditioning, either.
I found you listed online through Google, I called at about 8am, and [the Sanford Kramer technician (name removed for privacy)] was out to the house within a couple of hours. He was polite and cheerful, explained what went wrong (I was right about it being a blocked condensation line, but I wouldn’t have been able to fix it anyway), and he answered all my questions. He installed an EZ trap that fixed the current problem and also will make it easier to prevent a recurrence.
I just wanted to give you feedback that the whole experience was very positive. The girl who answered the phone told me when to expect someone at the house, and [the technician] did a great job. I thought you should know that, and I appreciated the service. I don’t hope to have trucks out to the house often, but I know where to call next time I need something.
Hope all is well!
Well, Gary, we’re always happy to help, and we were glad we could keep your baby daughter cool! Thanks for the feedback!