I came across a magazine blurb called “Thirteen Things Your Plumber Won’t Tell You.” I could only chuckle as I read the items because—not only do we tell our customers each of these things—but we’ve even broadcasted many of these specific items on our blog and elsewhere on the internet for all the world to see. The blurb would be more appropriately titled “Thirteen Things Most Plumbers Won’t Tell You.”
We’re not most plumbers. We don’t hide things from you.
Here are some of the items that the article lists as things your plumber won’t tell you, and each is followed by an example of where we’ve shared the very same item:
What They Said Your Plumber Wouldn’t Say: “A bursting washing machine hose is a top homeowner-insurance claim. I’d replace those flimsy rubber hoses with stainless steel ones.”
What We Say: We say the same thing and much more in this video.
What They Said Your Plumber Wouldn’t Say: “Make sure the outside faucets are turned off in the winter and make sure you disconnect the outside hoses. You need to shut the water off from the inside.”
What We Say: Hopefully you watched this video that we created, and hopefully you avoided any plumbing issues this past winter.
What They Said Your Plumber Wouldn’t Say: “Pay me by the job, not by the hour.”
What We Say: We always provide our customers an upfront price in writing before beginning our work. There are never any extra or hidden costs tacked on at the end of a job. We don’t charge by the hour, so you can rest assured that we don’t waste time just to run up the bill. Click here to see evidence that we don’t hide our pricing policy from you.
The article is flattering for a company like ours because it implies that high-quality plumbing companies, among other things, tell you the items mentioned in the article rather than hide them. We just wish the article was more clear of what it was implying instead of grouping all plumbers together.
Note: The article was in the 4/10 issue of Reader’s Digest.